FAQ's

FAQs — MT Studio
Help Center

Questions,
answered with
care.

Everything you need to know about sizing, shipping, and returns — before you place your order.

3–5 business days shipping 15 day return window Damaged item support Real answers, no runaround 3–5 business days shipping 15 day return window Damaged item support Real answers, no runaround

Before you reach out, take a look here.

We've put together answers to the questions we hear most — from sizing and fit, to shipping timelines, to how returns and refunds work. If you still can't find what you're looking for, our team is always happy to help.

Frequently asked questions

Sizing, shipping, and returns — the essentials, in one place.

Every product page includes a detailed size chart with measurements in inches and centimeters. We'd recommend comparing it against a similar piece you already own for the most accurate fit. If you're between sizes, we generally suggest sizing up.
Since every pattern is tested on real bodies before approval, our fit is close to standard sizing, though some relaxed-fit pieces are cut slightly roomier. The size chart on each product page will always give you the most accurate guidance.
Orders are processed and delivered within 3 to 5 business days from the date of purchase. You'll receive a confirmation once your order has shipped so you can keep track of it.
Shipping charges are calculated based on your location and order details, and will be shown to you clearly on the checkout page before you confirm your order.
We offer a 15 day return policy from the date of delivery. Returns and refunds are only accepted for items that arrive damaged or defective — we're not able to accept returns for reasons like a change of mind or incorrect size selection.
Please reach out to us within 48 hours of receiving your order, along with clear photos of the damage. Requests made after this 48 hour window unfortunately cannot be accepted, so we'd encourage you to check your order as soon as it arrives.
Exchanges are only offered when the item received is damaged or defective. Since we release in small batches, we can't always guarantee stock for a size swap outside of that.
Once a damaged or defective item is verified, your refund will be processed back to your original payment method. It may take a few business days to reflect, depending on your bank or payment provider.
Since orders begin processing quickly, we can only accommodate cancellations or changes if you reach out to us right away, before your order has shipped. Once shipped, our standard return policy will apply.
Once your order ships, you'll receive tracking details by email so you can follow its journey right up to your doorstep.

"Every question deserves an honest answer — just like every stitch deserves care."

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